Consumer revocation instruction
Consumers can revoke their declaration of delivery of goods aimed at the conclusion of the purchase contract under the following conditions.
Unless the parties have agreed otherwise, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
For products in the “Photo Gallery”, “Art Edition” or “Limited Edition” series, there is always a right of withdrawal for consumers.
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, is the last Have taken possession of the goods.
In the case of a contract for the delivery of goods in several partial consignments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last partial consignment or the last piece have or has.
To exercise your right of withdrawal, you must contact us (CCS digital_fabric® GmbH, Ungelsheimer Weg 1 – 3, D-40472 Düsseldorf, Tel. +49 211 90697-0, Fax. +49 211 90697-40, email: firstname.lastname@example.org) by means of a clear statement (for example a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
End of revocation
Download cancellation form