Cancellation policy for consumers
Consumers can revoke their declaration to deliver goods directed at the conclusion of the sales contract under the following conditions.
Unless the parties have agreed otherwise, the right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
For products in the “Photo Gallery”, “Art Edition” or “Limited Edition” series, there is always a right of revocation for consumers.
Right of revocation
Right of revocation
You have the right to cancel this contract within fourteen days without providing any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took possession of the goods.
In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces, the revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece.
To exercise your right of revocation, you must contact us (CCS digital_fabric® GmbH, Ungelsheimer Weg 1 – 3, D-40472 Düsseldorf, Tel. +49 211 90697-0, Fax. +49 211 90697-40, email: firstname.lastname@example.org) by means of a clear statement (for example a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. Translated with www.DeepL.com/Translator (free version) For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You will only be liable for any loss of value of the goods if this loss in value is attributed to any handling the goods which are not necessary for testing the nature, properties and functioning of said goods.
End of cancellation policy
Download cancellation form